One of the best parts of my job is to interview people. I love meeting them and understanding what motivates them and hearing about their experiences. I am a firm believer that employers need to provide the top candidates a position where they can win as individuals. And then the team, agency and client can win.
Back to the resume. This is typically the first thing we as employers see from you. To be even more specific, in a large agency setting, it’s typically a recruiter that sees it. So what do they look for? Could be previous agencies and brands. Could be projects. Maybe even coming from a certain market gives you cred. All of that is great.
But what I will suggest is that you tell us a story. After all you are talking to me about a role on the social team. That whole effort is about telling stories. Use those skills. Too may times i get resumes that list out one’s skills that include Excel or Facebook or whatever. Those are table stakes in the world we live in. Really, they are. Use this super-short time you have my attention to wow me. Tell me something about a project or you that is cool. Excel is not cool.
Let me know what role you really played in the process. The younger you are the more right you have to be honest and say you were not the lead but had some great builds and were important in the ways you could be. Of course, the bigger the title, the more those stories should be about leading and innovating. But be honest. Nothing worse than a fake-ish resume that gets you in the door or on the phone and it’s a head shake and the “not qualified” email to the Recruiter.
Create unique content for every platform you decide to engage in. Too many brands and agencies get lazy and use the same piece of content for everything. We need to provide content to consumers when, where and how they want to consume it.
As different as each platform is with time spent, visual capabilities, sharing, reach, etc. why would you think one piece of content is the best idea for all platforms? There are many excuses but none are valid.
Let’s list the reasons why we should not:
• Optimum length of type for each platform is not the same
• How images are displayed in the timeline
• How images and videos are viewed in platform
• Life expectancy of a post in each platform
• Fans don’t need to follow all platforms to get all the content
• Some people are Facebook users or Twitter users (or any other outlet)
• Those users do not consume content in the same way
• If a post fails it fails everywhere
• Social allows you to be far more targeted in efforts
• Budget to amplify for reach cannot be there if budget to create content is not
Reasons to do it:
• Lack of resources to create content
• Client “loves that post”
The reasons to do it are weak at best. If you do not have resources to produce content for all platforms you should back up. Win where you can. Choose the main 1-3 platforms you really need to be in. Then look at the others as next in line when, and if, budgets and assets allow you expand. It is better to do 1 great than it is to do 5 poorly. Use those on the outside for tactical executions for a campaign or always-on storyline. Test a d learn with them. You may find they need to move up the ladder of importance or you may conform they are where they need to be.
I would love to hear your thoughts on the subject. You can reach out below or on Twitter.
One can choose from 4 tailored Flight Paths that are designed for your role inside the agency and specific team. The paths are: Implementation & Optimization, Planning, Account Leadership and Agency Leadership. When you arrive to the system you will be asked to choose one. Don’t overthink this step. Twitter has done a great job in grouping the education for these paths. Depending the path the amount of detail is appropriate to the role that person has in the system.
This is great way to get a lot of people easily and quickly far more educated on Twitter from the paid, organic and media strategy angles. To those in the weeds daily with social and planning there will be times where it seems remedial. However, there are many tips, tricks and reminders that add up to this being worth their time, too.
As you roll it out consider how you can motivate the team to participate. Twitter provides an overview video, poster files to print and some email support. At VML, we have organized work sessions where we supply pizza and beer to bring people together to make it easier to complete. There are some days off, museum tickets and other incentives we are putting in to help gamify the process.
And there is a way for you to keep track of activity. In the Flight School, Twitter has provided a dashboard. A few admins on the agency side can keep track of who has started, when they started and how far along they are. You also track the overall situation against the goal of getting the total number of people from the agency to complete and achieve the Certification.
Twitter Certification is the motivation they added to the process. If a large percentage of your agency employees complete the training within the agreed time frame it will become Twitter Certified. Certification is absolutely a brag point one can use to separate your agency from others. Having a platform give you the stamp of approval is a big deal. Twitter mandates the training is completed within 30 days of beginning.
Twitter is in the process of translating and localizing the experience to ensure relevance across key global markets. The localized versions are slated to launch in Q2 2015, at which time VML will introduce it to the other 20 offices we have globally with the goal of having as many of the 2000 employees as possible participate.
In the end I know as well as anyone it is difficult to get a large number of people to be motivated for something like this. But it is worth it. Make the effort and let Twitter help you. It is in both of you best interest to go through the training.
In a meeting with global agency holding company legal reps yesterday the rights issue around tattoos became a great conversation topic.
I have previously, do know and will, in the future, work with athletes. These athletes are becoming more and more A-list celebrities and on camera more than ever. And even more relevant, they are part of the marketing world as endorsers and spokespeople.
This topic was not even a conversation 10 years ago. Tattoos were related to thugs and those thugs would never help a brand appeal to their target market. Not the case any longer. Tattoos have gone from prison to artwork in no time and have become mainstream.
Imagine if you hire an artist to paint you a picture. You love her style and really have no specifics other than she do it. She comes up with the subject matter, layout, size, etc. She paints away and is very happy with it. You arrive at the studio and love it, also. And when it’s on your wall at home all your friends are amazed and would love to hang one on their wall. So you have it scanned and print a version for them. That, legally, crossed the line. Even though you paid her to do this work and you own the paining the artist owns the intellectual property or the creative rights to the painting.
This NPR article talks about Colin Kaepernick and his tattoos. And how The wildy-popular Madden game has finally decided to add his ink, and only his, because they had right to do so. The artist that designed, illustrated and then tattooed him signed away the right to Colin.
The fact is that with any form of art – paintings, photos, sculptures, and yes, tattoos, you may own the piece but you don’t own the right to creative.
Next-level stuff now includes landmarks. If I post a pic of the Eiffel Tower I may be in the wrong. This article from the Digital Trends blog says so. Rule of thumb is that if it’s more than 15% of the skyline it may violate copyright laws.
The bottom line is that if you or your clients plan to use their likeness to make money and any of this is in question you need to consider the rights of ownership.
A few times now I have heard someone ask if I/we have BtoB social experience. In a way I get that. Clients always want to find people and agencies with relative experience. However, in the social world my belief is that is not the question one should be asking.
After all, there is an active social conversation happening about nearly every possible topic. So how do we engage in that? How do we provide content and information that is relevant, interesting and constant to that community? Whether they are making business decisions or personal decisions they want to have a discussion.
As always, one needs to decide why you are spending time and money in social. If it is to connect with decision makers in the business world consider where they want to have these conversations. And what type of content can tell your story best?
For example a BtoB play may have a Twitter play to engage in conversation. There could be LinkedIn content in your calendar for paid reach and targeting. This is longer content than Twitter and can should be very specific to the business goals. Next there should/could be a YouTube effort. Creating content in here gives you many benefits. It helps by telling the story exactly like you want it told due to video. It is the second largest search engine behind Google Search. And Google indexes this before most all other content and gives it a higher “rating” due to it being video content. Speaking of search, there should be a Google+ page. This is also indexed immediately and given preferential treatment by Google Search. Links to dot com order pages or location pages are always great to pepper in your calendar. Repurposing good content from other platforms is acceptable. Next level and usually more intimidating than even YouTube is a blog. Creating long form content for brands has always been difficult. But can the agency do it? Maybe you need to hire subject matter experts to do it on your behalf.
Notably missing from the list is Facebook. It may or may not be relevant. There is no advertising platform available that can give you more data on the consumer or potential consumer than Facebook. They can target like nobody else and they can give reach in scale that very few can. Consider the context for the target. If, in general, they use this to share kid photos and connect with relatives this is likely not the place to sell them on how awesome your widget can be for their fleet. And keep in mind this will cost. Facebook organic reach is essentially at zero now. So a budget is needed.
I suggest giving different levels of possible engagement. In sequence from above it would be Twitter, LinkedIn, YouTube and a blog. Move the consumer up the ladder of content consumption. Help them and make the life easier or better. Tell them stories that you want but make sure it is relative to them and not a big-company message that you bark out.
As with all marketing efforts decide on KPIs. Set goals and run towards them. Use micro and macro insights to adapt. There are infinite possibilities but typically they should ramp up to business objectives.
So after the whole rant I come back to connecting and story telling. The question that should be asked is, “how do we connect with the target in an already-active social community?” Stop getting hung up on the industry or the product. If you are willing to engage in conversation there is a place for you and your brand in social media.
I am amazed at times at what brands feel appropriate to post about and engage in on social channels.
A solid strategy should outline what you should be posting about. That should be places you can make emotional connections to an already-active social community in and around your product, offering or service. Anything outside of that is strategically off base.
Holidays seem to be the times where every brand feels they need to give a shout out. Because everyone appreciates a good “Happy Holidays” from a hotel chain or a clothing company. We all know this comes from a sincere spot in the company’s heart, right?
Even more interesting are the times that a tragedy defines a day. #BostonStrong was a social movement that most everyone remembers. For many it made them, personally, feel better to engage in it by using the hashtag. It made the country smaller. We all cared about that city and wanted Bostonians to know we were behind them and proud of how they acted. How does a brand feel that way? A brand that may have a store or few in the city. A brand that may sell things there. But really? Is that the right time or place for a company that is obviously in social channels for marketing to make a statement? I say no way.
The trend extends into the urge for brands to be relevant in the moment. Twitter is where most of this happens. Community managers cannot fight the urge to dive in on Trending Topics. Many times not knowing what they stand for or who “should” be engaging in conversation.
Case in point is #WhyIStayed. When the spotlight was pointed to the issue of domestic violence many use this as a platform to help themselves and others. To help them have a discussion about what happened to them and why they stayed. The point I am trying to make is not anything about how that played out but the fact that mistakes were made by brands trying to engage. Below is the DiGiorno mistake. The brand manager had no idea what it stood for and dove in. Crazy-bad mistake. But this is a trend.
#WhyIStayed – Digiorno http://www.buzzfeed.com/ryanhatesthis/digiorno-whyistayed-you-had-pizza#cgwnf2
So I ask all of you brands to stay in your lane. Talk about what is relevant to you AND your consumer. Stay in the place where you have expertise and can be of use to them. That is not in #BostonStrong or 9/11 or breast cancer. The only caveat is if you are DIRECTLY tied to those causes.
So many times I am asked by coworkers and clients about the best way to keep up on the platforms and their ever-changing ways. The way to do it is through their blog.
Every major platform has a blog and they update it frequently with their updates and improvements. Below are the links. I suggest you add them to your favorites and check them regularly.
You can use these to learn and be the hero when updating clients.
#ProTip: many of them are Tumblr based. Use the +follow to have them show up in your Tumblr feed.
Twitter has many. This is the Advertising version.
There are brands out there that have haters. And in the world we live in there are forums for anyone and everyone to voice their opinion.
Facebook timelines, Twitter feeds and blog posts everywhere can easily become a tornado of comments attacking something a company has done that John or Jane Doe doesnt believe in. Could be the how they make their product, or who they hire or the religious beliefs of senior management. All are very important issues that people have every reason to discuss and voice their opinion. Does that mean the brand should not enage in social media?
I say no way. I say the brand should use this forum to tell the world what they are up to. To actively engage in conversation with fans and haters alike. Of course there are lines one does not cross for enagement. If a person goes on a personal attack, uses profanity or really doesn’t have a factual point but is just out to get attention.
All community managers and brands should have an escalation process set for when things go south. Determining that line is the first step. Then who is ccontacted and what is the rating system for urgency. If a comment is made on Facebook that is uncomfortable and not factual, maybe that’s a 1 out of 3. If there is a threat or even a reported issue in a reatail situation that could be a 3. A 3 may mean the CMO is contacted and they use their judgement for who to contact. Every system is different and needs to be developed per client. But there needs to be one.
That’s the downside. The upside is that, with proper strategy and execution, you should be creating a story the social community wants to engage in. The positive conversation should eventually overpower the negative. When you develop your place in the community it is very likely that community will come to your defense when the random haters go on attack.
But let’s be honest with ourselves. If your brand has this possibility you know it. Don’t insult the social community by posting content that is not believable. Determine what you can own. What you can contribute to the community and what they want to know about you. Determine the voice you should be saying this in. Use this for the content you post and how your community managers engage. Your voice may be the most important part of your social strategy.
This concept is such and integral part ot a robust social strategy. Social media began with the concept of human connection.
In the world we live in there are countless potentials for social engagements. There are the “big guys” of the social world such as YouTube, Google+, Facebook and Twitter. Then, depending on audience, we have Instagram, Pinterest, Vine and Tumblr. And let’s not forget the “new guys” brands and agencies are ecperimenting with such as Snapchat. All of these posts have a lifespan. And we should account for that in our social strategies to begin with and then in our content calendars when time.
It’s pretty easy to figure out the lifespan when you stop and think. YouTube, Pinterest and Tumblr have the longest. In some cases these posts may be evergreen. These platforms are made for finding and collecting thoughts. Search and repurposing is easy and the standard.
When content ties to a campaign they may be far more time stamped. Even still, we should have a mix of Posts, Boards and Playlists that are there to be used for a very long time. They should be relevant when posted but may resurface in a few months to get some new attention. That may happen due to a product taking off, or a paid endorser finding a spotlight or because an unpaid influencer comes across it and introduces it to their social circles. This is social gold.
Some ideas we use when thinking about this are larger stories. Overall brand stories. What overall business goals or pillars does all of your marketing work towards? What is core to your sales or image? Incorporate them into the always-on calendar and build a war chest of go-to content. And keep adding to this list. LTO’s come and go and are critical to the bottom line. But overall company goals typically are far more important.
Fleeting thoughts are the norm of social and usually the most glamorous. Use the long-term content to build a base for those channels. Have these assets for community managers to link to when asked questions. And show up in search when the time is right.